The onboarding fee nobody warns you about.
You budgeted for the monthly. Nobody mentioned the four figures due before you are even live.
Pricing pages are honest about the recurring number and quiet about the rest. Monthly cost gets a big headline. Setup, onboarding, implementation, migration, and training show up in a sales call, an order form, or an invoice — usually after you have mentally committed.
Why setup fees exist
Partly for legitimate reasons. Getting a marketing platform genuinely working — domains connected, tracking installed, data imported, automations built, team trained — takes real hours from real people. Charging for that is fair.
Partly for less legitimate reasons. A setup fee is a commitment device. Once you have paid a substantial one-time amount, you are unlikely to churn in month two, because leaving means writing that check again somewhere else. The fee buys retention as much as it buys implementation.
What it does to your math
Run the first-year number rather than the monthly. A platform at a comfortable monthly rate plus a four-figure onboarding fee has a very different first-year total than the pricing page suggests. That gap is where budgets break.
It compounds when you are assembling a stack. Each vendor in a multi-tool setup may carry its own onboarding charge. Five tools, five fees, none of them mentioned together.
Questions worth asking before you sign
- What is the total first-year cost, including every one-time charge? Ask for it in writing.
- Is the setup fee refundable if the implementation fails? The answer tells you how confident they are.
- What exactly does the fee include, hour by hour? "Onboarding" is not a deliverable.
- What does it cost to do the same setup elsewhere? Setup work has a wholesale rate too.
Where we land on it
Generally there is no setup fee to start a Digital Assault AI membership — most members begin with nothing to pay upfront. Where a specific product you deploy later carries a setup cost of its own, you pay it at the wholesale rate rather than retail, same as everything else here.
That is not a claim that setup is free forever. It is a claim that you will see the number before you owe it, which is more than most of this industry offers.
Stop paying retail for your marketing.
One command center. 300+ AI marketing tools. $197/mo — wholesale, not retail.
Request a demo →